Ticket help desk: answers before you need to ask.
The most common ticket questions, sorted by topic. Until sales for 2028 begin, we show the ILA 2026 rules for orientation and flag what still needs confirmation. Tip: the site search above also answers ticket questions directly.
Purchase & payment
Is there a box office on site?
When do ticket sales for 2028 start, and what will tickets cost?
Which payment methods are available? Can I buy on invoice?
I want to buy tickets from abroad. What should I know?
Are there multi-day tickets?
Ticket types, age & access
Which ticket is right for me?
From what age can children visit ILA?
Who counts as a trade visitor?
Will there be a VIP Pioneer Pass again in 2028?
Are there reduced tickets for Bundeswehr members?
Discounts & accessibility
Which proofs are accepted for reduced tickets?
What applies to people with disabilities and accompanying persons?
Where do I find information on accessible travel?
Vouchers & codes
How do I redeem a voucher code?
My voucher code does not work. What can I do?
Exhibitors: how do I receive the codes for exhibitor passes?
Exhibitors: how do customer invitations work?
Parking & access
Do I need a parking ticket, and where do I buy it?
Which rules apply on car parks P1 and P2?
How does access work for exhibitors, deliveries and service partners?
For exhibitors & service partners
Which passes does my stand team need?
Does every person really have to register in advance?
Where do I find all exhibitor details?
Request to the ticketing team
No answer found? Describe your request in a structured way and it reaches the right desk without detours.
In the final version, your request is handed over to the responsible ticketing mailbox at this point, and you receive a confirmation by email. Nothing was sent in this concept draft.
Concept draft: sending will be connected at sales start. Until then, you reach the team via the email button.