ILA Berlin, Pioneering Aerospace
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ILA Berlin // Ticket Hub // Help & contact

Ticket help desk: answers before you need to ask.

The most common ticket questions, sorted by topic. Prices, sales start and the ticket structure for 2028 follow at sales start; where an answer still reflects ILA 2026, it says so. Tip: the site search above also answers ticket questions directly.

As of September 20262028 details follow at sales start
Category 1

Purchase & payment

Is there a box office on site?
No. Admission tickets can only be purchased online. There is no box office on site.
When do ticket sales for 2028 start, and what will tickets cost?
The date for the sales start has not been set yet. As soon as it is fixed, we will inform newsletter subscribers first, followed by the Ticket Hub. Prices for 2028 will be published at sales start; 2026 prices no longer apply.
Which payment methods are available? Can I buy on invoice?
Purchase on invoice was not possible in 2026. The available payment methods are shown directly in the ticket shop checkout. Which payment options will be offered in 2028 will be published at sales start.
Can I buy tickets for other people?
Yes, you can buy tickets for other people. It is important that the name given matches the name on the identity card. One email address is stored for each order, and all tickets in an order are sent to this address. You can then forward the generated PDF files.
Are tickets still available after a sell-out?
Occasionally, individual tickets become available again, for example when they are released from a shopping basket or an order is not completed successfully. As a rule, no additional ticket quotas are released after a sell-out.
I want to buy tickets from abroad. What should I know?
In 2026, international trade visitors received special conditions when buying their online admission ticket via the Messe Berlin representatives in their country. The representatives also help with preparing your visit and with visa enquiries.
Are there multi-day tickets?
Due to comprehensive security and visitor management measures, only day tickets were available at ILA 2026. The only exception was the VIP Pioneer Pass, which covers all trade visitor days. The ticket structure for 2028 will be confirmed at sales start.
Category 2

Ticket types & age

Which ticket is right for me?
In short: if you visit ILA privately, come on the public days with the private visitor ticket. If you attend professionally, choose the trade visitor ticket or the VIP Pioneer Pass with premium services. Young talent uses the Talent Hub ticket, and media professionals apply for press accreditation. The overview with all cards and the direct comparison is one level up in the Ticket Hub.
Who counts as a trade visitor?

Trade visitor tickets are aimed primarily at people who work in the aerospace industry in a professional or specialist capacity. This also includes people who are involved in aerospace associations or similar specialist communities.

Delegation requests are coordinated by BDLI: Blerina Buzhala, buzhala@bdli.de.

From what age can I attend on trade visitor days?
Admission on trade visitor days is generally possible from the age of 18. An exception applies to younger people taking part in the Talent Hub.
How do I get a ticket for the Talent Hub?
Taking part in the Talent Hub requires either an application via our website or an invitation from a participating company.
From what age do children need a ticket?

Children need a paid ticket from the age of six.

Important for parents: always carry suitable hearing protection for children, as the site is within earshot of the BER runway with ongoing flight operations.

From what age can I visit ILA without an accompanying person?
Public visitors may attend ILA without an accompanying person from the age of 14. For trade visitors, a minimum age of 18 generally applies. Exceptions apply to Talent Hub participants.
Is there a ticket for the entire exhibition area?
Yes, all our visitor tickets give you access to the entire public exhibition area. Exhibitors may set up separate areas with their own entrance on their stand space. Access to these areas is at the discretion of the respective exhibitor.
Will there be a VIP Pioneer Pass again in 2028?
The VIP Pioneer Pass proved itself in 2026 and sold out. For 2028 we keep a non-binding interest list; all details follow with the ticket launch.
Category 3

Entry & access

When does admission start?
The admission times that apply to your ticket are shown directly on the generated ticket. Please note the time stated there.
Can I use all entrances with my ticket?

Yes. With a valid admission ticket you can use both the West and the East entrance. There are no restrictions for pedestrians.

During the event days, the event gates are reserved exclusively for vehicle access.

Can I enter the grounds more than once with a day ticket?

Whether you can re-enter depends on the ticket type:

Ticket typeMultiple entry
Trade visitor ticketYes
Public visitor ticketNo
Single Access TicketNo
Talent Hub ticketYes
Do I have to print my ticket, or is the digital version on my smartphone enough?

For admission tickets, the digital version is sufficient.

Parking tickets, however, must be presented as a printout.

Does the name on the ticket have to match my identity document?
Yes, the name must match. Please also carry an identity document with you, as identity checks may take place at the entrance.
Category 4

Changes & cancellation

How can I transfer a ticket to another person?
  1. Open the email with which your tickets were sent. The sender is tickets@messe-berlin.de.
  2. In the email you will find a link to your order with a note on changing the ticket details. Open this link.
  3. In the order overview, select “Edit details” for the ticket concerned.
  4. Change the name and/or the email address.
  5. Save the changes.
  6. You can then download the updated ticket directly in the order overview.

Please note: for larger multiple orders, changes may no longer be possible once a ticket from the order has been scanned.

Can a public visitor ticket be converted into a trade visitor ticket? Can a ticket be changed from Saturday to Sunday or upgraded to another ticket type?

Tickets cannot be converted into another ticket type after purchase.

This means:

  • A public visitor ticket for Saturday cannot be converted into a ticket for Sunday, and vice versa.
  • Trade visitor tickets cannot be converted into public visitor tickets.
  • An upgrade to another ticket type is not possible.
Can I cancel my ticket?
No. Under our general terms and conditions, tickets cannot be cancelled.
What do I do if I have lost or accidentally deleted my ticket?
Please contact our ticket support with your order number. If you no longer have your order number, you can also give the name and email address used to order the tickets.
Category 5

Discounts & accessibility

Who can buy a reduced ticket?
Reduced tickets are available for, among others, pupils, students, apprentices and trainees, and people with a severe disability card (Schwerbehindertenausweis). Valid proof must be shown at admission.
Do I have to show proof of eligibility for a reduced ticket when buying or only at admission?
Proof of eligibility for a reduced ticket is checked at admission.
What rules apply to people with disabilities?

People with a valid severe disability card (Schwerbehindertenausweis) can buy a reduced ticket.

If the card bears the mark “B”, one accompanying person receives free admission to the event grounds. Please go to the ticket help desk on site, where the free ticket for the accompanying person will be issued.

Are there reduced tickets for Bundeswehr members?
In 2026 there were reduced Bundeswehr tickets, available exclusively via an access code. Valid proof was the Bundeswehr service card, meaning the troop ID, service ID or military police service ID. The reservist card was not sufficient.
Where do I find information on accessible travel?
All routes to the site are bundled under Service and Getting here. Closer to the show we will also add the notes for an accessible visit to ILA 2028 there.
Category 6

Vouchers & codes

How do I redeem a ticket or voucher code?
  1. Open the ticket shop on our website.
  2. Select the “Redeem voucher” field.
  3. Enter the code in full and without any extra spaces.
  4. Click “Redeem”.
  5. Select or confirm the ticket type shown.
  6. Enter the required ticket and personal details.
  7. Complete the process.

Your ticket will then be sent to the email address you provided.

The illustrated guide is available under Redeem a voucher code.

My ticket code produces an error message. What can I do?

Please first go through the following steps:

  1. Check whether the code was entered completely and correctly. Pay particular attention to extra spaces and possible mix-ups between letters and numbers.
  2. Make sure you entered the code in the field intended for it.
  3. Try redeeming it in a different browser.
  4. If you are told that the code has already been used, please check whether it was accidentally passed on more than once or has already been redeemed.
  5. If you received the code from a company, please contact your contact person there first.
  6. If the problem persists, contact our ticket support. We will be happy to help.
How do exhibitors' invitation vouchers for visitor tickets work?

Exhibitors can buy voucher codes for visitor tickets in the ILA Store and pass them on to their guests.

The vouchers are only charged to the exhibitor once they are actually redeemed by the invited guests. The order only becomes binding upon redemption.

Please note: a voucher does not reserve any ticket quota. Voucher codes can only be redeemed as long as the ticket type in question is available. If, for example, the public visitor ticket for Saturday is sold out, the corresponding voucher codes for that event day can no longer be redeemed either.

Exhibitors: how do I receive the codes for exhibitor passes?
In 2026, the free exhibitor passes depended on stand size: up to 20 square metres three passes, plus one additional pass per further 10 square metres. The voucher codes were sent automatically by email. Additional passes could be booked via the web shop and redeemed in the ticket shop; they were charged regardless of redemption. Passes are personalised and non-transferable, and resale is prohibited.
Category 7

Parking & access

What can I do if I do not have a parking ticket and the car parks are sold out?

No parking tickets are sold to visitors on site. Parking tickets are available exclusively online and subject to availability.

If parking tickets are sold out, please do not travel by car. Use public transport instead.

What do the length categories on the parking tickets mean?

Parking tickets are offered in two sizes:

  • for vehicles up to and including 6 metres in length
  • for vehicles longer than 6 metres

The category determines the size of the space reserved for you. Please make sure to choose the category that matches your vehicle.

If your vehicle is larger than permitted for the booked category, the space cannot be used. In this case your parking ticket becomes invalid. There is no entitlement to another space. You will need a matching parking ticket, provided one is still available.

Are motorhomes, motorcycles or vehicles with trailers permitted?
Yes, but vehicles may only be parked there, not left for longer periods or used overnight. For larger vehicles, make sure you comply with the size categories of the parking tickets.
What parking options are there for people with reduced mobility?

At ILA 2026, a shuttle service ran from car park P1 directly to the event grounds. It was intended especially for people with reduced mobility, so that the walk of around 15 minutes was not necessary.

Due to the traffic concept, parking tickets cannot be bought on site. A valid parking ticket is therefore required before you arrive in order to access car park P1. It is available via our ticket shop.

Designated spaces for people with disabilities are available on car park P1. A valid disabled parking permit is required to use them. The spaces are located right next to the shuttle area to keep walking distances as short as possible.

Are there charging points for electric vehicles?
Unfortunately, there are currently no charging points for electric vehicles.
How does access work for exhibitors, deliveries and service partners?
Vehicle access, deliveries and traffic rules for set-up and dismantling are covered by the exhibitor manual in the logistics and traffic chapter. Temporary access for external service partners is coordinated by the service team; you find the contacts in the manual, or you email the ticketing team (contact below).
Category 8

For exhibitors & service partners

Can exhibitors place group orders?
Group orders of at least 15 tickets can be reviewed individually. Please send your request to info@ila-berlin.com. Once we have received your request, we will check whether the requested order can be fulfilled.
Can names be changed afterwards in a multiple order?
For larger orders, ticket details can initially be edited. However, as soon as one ticket from the order has been scanned, name changes are no longer possible for the entire order.
How do I generate a ticket with a code from the ILA Store?

After your purchase in the ILA Store, you receive the corresponding voucher codes by email. Then proceed as follows:

  1. Open the ticket shop on our website.
  2. Go to the “Redeem voucher” field.
  3. Enter the voucher code exactly as stated in the email. In particular, make sure not to add any extra spaces.
  4. Click “Redeem”.
  5. You will then see the ticket type linked to the voucher and any additional costs that may apply. These may depend on the selected ticket type.
  6. Click “Pay”.
  7. In the next step, enter the required ticket and personal details.
  8. Check and confirm your details.
  9. The generated tickets are sent to the email address you provided.

If you have any problems redeeming a code, please contact our ticket support.

Which passes does my stand team need?
In 2026, stands came with free exhibitor passes based on stand size; they were also valid during set-up and dismantling. Stand construction companies received free set-up and dismantling passes, ordered via the web shop and valid exclusively during the official set-up and dismantling times.
Does every person really have to register in advance?
Yes. Online registration was mandatory in 2026; there were no registration desks at the entrances, and no access was granted without a valid pass. Please plan your team's registration well before arrival.
Where do I find all exhibitor details?
The passes and tickets chapter in the exhibitor manual bundles all rules, from the pass allocation to customer invitations and third-party security staff. You find it linked right below these categories.

Straight on

Redeem a voucher codeThe step-by-step guide Manual: passes & ticketsAll exhibitor rules Ticket HubOverview and comparison
Contact

Request to the ticketing team

No answer found? Describe your request in the form. We will reply by email.

Email the ticketing team

Your details are sent by email to the ILA team (info@ila-berlin.com) and used exclusively to process your request. The website itself does not store them. More in the privacy notice (A.9)